Privacy Number Solution, protecting enterprise data security and customer number privacy
The 2020 'China Personal Information Security and Privacy Protection Report' pointed out that over 70% of people believe personal information leakage is a serious issue; up to 81% have received calls from strangers who knew their name or workplace.
So how do these strangers get our mobile numbers?
The reason is that we leave our mobile numbers in numerous daily services and transactions, such as online shopping, website/app registration, membership card applications, job hunting, rental/sale of properties, taxi/car rentals, food ordering, etc. If these numbers are not properly managed by enterprise platforms, they may be leaked, leading to constant marketing harassment or even scam calls.
Tiankeyun believes: "Mobile numbers are valuable assets of customers. If enterprises can proactively provide mobile number protection services while offering products and services, they will gain more trust and goodwill from customers. Tiankeyun highly values customer privacy protection and offers a series of privacy number solutions to safeguard customer number privacy."
Tiankeyun's Privacy Number Solution uses virtual intermediate number technology to provide voice call functionality while hiding and protecting the numbers of both parties, addressing concerns for both enterprises and users. It protects both enterprise data security and customer number privacy.
Even if enterprise agents cannot view the customer's real number, they can communicate normally with customers, effectively preventing 'data theft' and the resale of customer data, ensuring the security of enterprise customer data.
On the other hand, customers see a masked contact method, adding a 'protective armor' to their numbers, enhancing their trust in the enterprise and improving their service experience.
Tiankeyun Privacy Number Solution supports various schemes such as AXB, AXYB, Number Shield, etc., and can match different usage solutions according to different business scenarios of enterprises.
l AXB Mode: Provides two-way privacy protection. X is the privacy number, A and B are the users' real numbers. A, X, and B are bound one-to-one. Communication between A and B is through the X number, without displaying the real A and B numbers. Suitable for one-time use scenarios, such as food delivery, ride-hailing, etc.
l AXYB Mode: Provides two-way privacy protection. When B calls X to transfer to A, the displayed number is Y. When A calls number Y to transfer to B, the displayed number is X. Suitable for fixed sales agents and managing customer privacy based on the service order lifecycle, such as real estate agencies, used car agencies, etc.
l Number Shield Mode: Enterprises can manage and assign X numbers themselves, providing more flexible privacy protection services to users. Suitable for data-sensitive enterprise communications, telemarketing centers, collection centers, or customer service centers, where customer lists are provided to agents but the real numbers need protection.
Recording, Call Log Data Monitoring to Ensure Smooth Business Operations
In addition to protecting number information, Tiankeyun Privacy Number Solution supports full call recording. Enterprises can not only monitor service attitudes by retrieving recordings at any time to improve service quality and customer satisfaction but also review events through recordings in case of disputes to quickly identify issues.
At the same time, Tiankeyun provides mature and stable API interfaces that can be quickly integrated into enterprise business processes, reducing the cost of secondary development.
Currently, Tiankeyun Privacy Number Solution has served dozens of industries, including ride-hailing, logistics and express delivery, food delivery, and real estate, ensuring smooth business operations while safeguarding enterprise data security and customer number privacy.
To learn more about Tiankeyun's outbound call system products/solutions, please call 15800956047 or click the link https://jinshuju.net/f/dbbZTR to submit your contact information and needs. We will contact you as soon as possible.
