Why does the telemarketing industry need to establish a call center system?
As is well known, traditional telemarketing requires manually dialing numbers one by one on a telephone, which is inefficient and prone to errors. On the other hand, the quality of calls made by sales personnel cannot be effectively monitored. With the development of communication and computer technology, telemarketing has become more efficient and manageable. When enterprises set up telemarketing teams, they include the planning of call center systems. For small and medium-sized enterprises, we highly recommend using cloud call centers.
Easy to use, cost-effective
Cloud call center is born from the core product form of cloud computing 'SaaS (Software as a Service)', users do not need to purchase equipment, develop software, or handle operations and maintenance for using the call system, they only need to purchase corresponding cloud call center accounts based on their business needs and the scale of agents, and use them immediately. As long as there is a network, a computer or mobile phone, it can be accessed and used.
This pay-as-you-go, on-demand cloud model is a highly cost-effective choice for both service providers and users. Since there is no need to establish an IT system, it eliminates system maintenance and upgrade costs, greatly reducing enterprise costs.
High-quality lines, available nationwide
Outbound call restrictions have always been a 'pain point' in the telemarketing industry. In this situation, which cloud call center system has more and better outbound lines will become the favorite of enterprises. Tiankeyun currently cooperates with operators in over 300 cities nationwide, has abundant fixed number resources, lines are formal, stable, and secure. Even if line problems occur due to customer complaints, it can provide sufficient fixed-line backup to ensure that customer outbound business is not affected.
Inbound and outbound, feature-rich
Tiankeyun call center system provides various functions for enterprises to use, meeting needs such as customer service, telemarketing, and user operations. Including: click-to-dial, incoming/outgoing call pop-up screen, work order system, address book import, call recording, recording quality inspection, statistical reports, etc., it also provides a lightweight CRM system, and API/SDK access interfaces for third-party systems, facilitating enterprise use in multiple scenarios. Thus making the call center system an effective weapon for understanding customer needs and improving customer satisfaction.
To learn more aboutTiankeyun outbound system products/solutions, please call15800956047 or click the link https://jinshuju.net/f/dbbZTR to submit your contact information and needs, and we will contact you as soon as possible.
